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Shipping & Returns

To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.

Returns Policy


We understand that returns and exchanges can often be a hassle. That is why we try to make things as easy as possible for our valued customers.  After 30 days you can use your manufactures warranty if one is included with the product purchased. Returns may be subject to a 20% restocking fee. Items must be returned in the original manufacturer's packaging. We strongly recommend you keep your packaging for at least the first 90 days after purchase as manufacturers often will only accept items with original packaging. The following electronics items must be returned within 15 days of receipt in new condition: •  Computers o  Computer hardware, new, unused and not password protected o  Printers (including 3D printers) •  Camcorders •  Digital cameras •  GPS units •  Digital music players •  Tablets •  E-readers •  Portable video players •  Drones The following items may be returned within 30 days of delivery: •  Books must be returned unused and unmarked. •  CDs, DVDs, Blu-ray discs, audiotapes, videotapes and video games must be returned unopened. Not available for return: •  No returns for software delivered by email. •  Computer software must be returned unopened •  Video game software •  All gas powered items •  Plants and food items •  Used items, including ink and toner cartridges that are opened, books, personal items, tools •  hazardous items •  some health and personal care items. We do not accept opened motherboards that have "bent pins". ALL motherboards are factory sealed, brand new, and will never, ever ship with bent pins. Any motherboard returned with "bent pins" or damage will be refused and eligible for return to customer with no refund. All returns without the proper authorization from My Goods are subject to return to buyer.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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