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Shipping, Returns & Refunds


Return and Refund Policy


We understand that returns, refunds and exchanges can often be a hassle. That is why we try to make things as easy as possible for our valued customers. If you would like to set up a return, refund, or exchange please contact us through the contact form messaging system to request return authorization or emailing us direct at help@mygoods.com within 30 days of receiving your order. After 30 days you can use your manufactures warranty if one is included with the product purchased. Returns may be subject to a 20% restocking fee. Items must be returned in the original manufacturer's packaging. We strongly recommend you keep your packaging for at least the first 90 days after purchase as manufacturers often will only accept items with original packaging.

The following electronics items must be returned within 15 days of receipt in new condition:

•  Computers o  Computer hardware, new, unused and not password protected o  Printers (including 3D printers) •  Camcorders •  Digital cameras •  GPS units •  Digital music players •  Tablets •  E-readers •  Portable video players •  Drones The following items may be returned within 30 days of delivery: •  Books must be returned unused and unmarked. •  CDs, DVDs, Blu-ray discs, audiotapes, videotapes and video games must be returned unopened. Not available for return: •  No returns for software delivered by email. •  Computer software must be returned unopened •  Video game software •  All gas powered items •  Plants and food items •  Used items, including ink and toner cartridges that are opened, books, personal items, tools •  hazardous items •  some health and personal care items.

We do not accept opened motherboards that have "bent pins". ALL motherboards are factory sealed, brand new, and will never, ever ship with bent pins. Any motherboard returned with "bent pins" or damage will be refused and eligible for return to customer with no refund. All returns without the proper authorization from My Goods are subject to return to buyer.

Shipping

All shipping at myGoods is FREE! Orders usually ship the same day orders are placed or the following day. All items that we ship have a tracking number.

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